The call center is one of the most valuable sources of input for customer-focused companies to process, as they are under constant pressure to understand, satisfy and delight their customers. They inevitably capture mountains of data from call centers, but often it is only the few “squeaky wheels” or “rave reviews” that capture the attention of executives and marketers, because gleaning insights via call center data transcription has been prohibitively expensive and difficult to automate. Our new auto speech-to-text capability solves for both.
Ascribe introduces a market leading auto speech-to-text analytics solution for fast and affordable access to insights, concept and sentiment extraction derived from customer call center data files.
This development allows corporate organizations and research firms to process volumes of call center voice files through auto speech-to-text transcription into Ascribe’s text analytics software for fast, accurate insights from customer phone conversations.
Ascribe’s auto speech-to-text works seamlessly, transcribing data instantaneously into a flexible, efficient portfolio of text analytics technologies to:
Customers now have the ability to incorporate Ascribe’s full range of text analytics technologies to efficiently and effectively classify, code and then visualize verbatime data, not only from surveys and social media, but also from call center interactions.
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In addition to Ascribe Surveys with Google powered sampling, we provide seamless integration with all of the top survey platforms to pull your data into our cloud-based platform to begin extracting actionable insights immediately.Find out how you can get access