Open-Ended Feedback Analytics – AscribeP.I.
If you are interested in understanding, improving and building on the experience of your constituents – whether employees, customers, classmates, patients, members, volunteers, contributors, or some other VIP group – you probably seek feedback every now and then.
Open-ended feedback is often the first thing you look at when you collect your survey results, but where do you go from there? How do you make sense of all of the comments together, prioritize when there seems to be conflicting opinions, and decide what to do first?
To help you answer that question, Ascribe created Ascribe P.I. (Personal Inspector) based on our enterprise software solution, Inscribe Inspector, for a simple, low-cost smart solution for individuals, entrepreneurs and small businesses, non profits and educators to get more from their feedback data.
How Can AscribeP.I. Help Me?
AscribePI (Personal Inspector) shows you how to improve your organization by finding key areas to target in your customer, employee, or other satisfaction program by extracting topics (what people are talking about) and sentiment (how they feel about it) from comments you provide. It shows you things like the most common topics mentioned, how the topics relate to each other, the most common positive and negative comments, and more. It also helps you share the insights with others by allowing you to easily export directly to PowerPoint or Excel.
How Does AscribePI Work?
All you need is an Amazon account and a spreadsheet with customer comments that you want AscribePI to analyze. Each column header contains the question the person answered, and each row contains a comments from a respondent. When you upload your spreadsheet, you will then have several Analysis options to choose from. To understand more about the technology behind AscribePI and what you can do with it, check out Text Analytics 101.
What Does it Cost and How Do I Pay?
There is no risk to trying AscribePI – you pay only when you want to analyze more comments. If you don’t like the results, don’t pay! After your first upload and analysis, each comment you load from a spreadsheet costs .02 cents and each comment you analyze costs 5 cents. Payment is charged to your Amazon account when you load your next spreadsheet or create your next analysis. Payment is never charged without your consent.
Getting Started with AscribePI
Log in with Amazon and Start a New Analysis!