When all your customers are talking at once, it can be a complex and challenging task just to listen. Many companies leave valuable data on the table because they don’t know the options or where to start with this daunting endeavor. By incorporating text analytics technologies, you can dramatically increase:
To determine what text analytics technology (or combination of technologies) would be optimal for you, you or we will need to assess the following:
With just a bit of information and a sample of up to 1000 comments, we can show you the possibilities via a custom demo based on your own data. You will see how quickly the data is imported and processed, and we can discuss the optimal solution to support your ongoing Customer Experience program. Request a Demo to see for yourself.
For details on the various technical elements of text analytics, click here to learn more.
You can easily pull your API survey data and even voice-to-text data into the Ascribe Intelligence suite for faster, more comprehensive access to actionable insights.Find out how you can get access