Ascribe Rule Set Execution Workflow

 Friday, August 24th, 2018 | Blog | Charles Baylis

You use Ascribe™ Rule Sets to modify the output of the text analytics engine, introduce your own findings to the text analytics results, and to modify comments as they are loaded into Ascribe.  You...

Authentication with Ascribe APIs

 Tuesday, August 21st, 2018 | Blog | Charles Baylis

The various Ascribe™ APIs, such as the Ascribe Coder API, share a common authentication operation.  You authenticate with the API by a POST to the /Sessions resource.  To interact with any of the other...

Automating Coding Workflow with the Ascribe Coder API

 Tuesday, August 21st, 2018 | Blog | Charles Baylis

The Ascribe™ Coder API allows your company to send survey responses to Ascribe and retrieve back the codebooks and coded responses.  Using the Ascribe Coder API you can create a study, create questions in...

Multilingual Customer Experience Text Analytics

 Monday, August 20th, 2018 | Blog | Charles Baylis

If your company has customers in more than one country you are likely faced with analysis of customer feedback in multiple languages.  CX Inspector can perform text analytics in several languages and can translate...

Linguistic Analysis Explained

 Thursday, August 16th, 2018 | Blog | Charles Baylis

Figuring out what humans are saying in written language is a difficult task.  There is a huge amount of literature, and a great many software attempts to achieve this goal.  The bottom line is...

Verbatim Coding for Open Ended Market Research

 Wednesday, August 15th, 2018 | Blog | Charles Baylis

Coding Open Ended Questions Verbatim coding is used in market research to classify open-end responses for quantitative analysis. Survey Research is an important branch of Market Research.  Survey research poses questions to a constituency...

Taxonomies in Text Analytics

 Wednesday, August 15th, 2018 | Blog | Charles Baylis

We are going to talk about taxonomies as used for text analytics.  But to get to that, let’s first look at what we mean by a taxonomy.  In general terms, taxonomies classify things.  You...

Text Analytics for CX Management

 Wednesday, August 15th, 2018 | Blog | Charles Baylis

You hear the term text analytics a lot these days.  It seems to be used in so many different ways it is hard to pin down just what it means.  I’ll try to clear...