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text mining

A new approach to Customer Experience (CX) management

Whether you need to pre-test a marketing campaign, prioritize product initiatives, or gauge how customers feel about your product, consumer insights are valuable. Now, with Ascribe CX Snapshot, you can easily hear what customers say about their product experience to form important business decisions.

Categorize customer comments with ease and precision

With Ascribe CX Snapshot, you can automatically categorize any consumer textual data quickly and easily, which means greater productivity and more actionable insights to improve your customer’s experience.

Hear what customers are saying as never heard before

Unlike traditional text analytics tools, CX Snapshot is a solution designed for speed, accuracy and ease of use. Users need minimal training to become proficient (typically less than one hour). It enables fully automated verbatim analysis to give insights from customer open-end feedback. CX Snapshot results are intuitive and give users an instant overview of their customer’s experience and provides insights to act on or conduct further CX research.

Overview

How it works

  1. Load consumer comment data
  2. Analyze for sentiment or concept extraction using advanced Natural Language Processing (NLP)
  3. Interpret analyzed results instantaneously with an intuitive user interface
  4. Export or send CX Snapshot link to decision makers with actionable insights
  5. Need additional insights, use other advanced verbatim analysis tools within the Ascribe Intelligence platform

Features

FOR MORE INFORMATION, CONTACT sales@goascribe.com, phone number: 877.241.9112 x55

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In addition to Ascribe Surveys with Google powered sampling, we provide seamless integration with all of the top survey platforms to pull your data into our cloud-based platform to begin extracting actionable insights immediately.

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