Reveal insights from Customer Experience (CX) Feedback Quickly

Overview

Provides actionable insights by automatically analyzing and visualizing themes and opinions from verbatim comments.

  • Prioritize findings to optimize customer, patient and employee experiences
  • Increase productivity and reduce analysis time

Uses

Open-ended survey responses and verbatim comments from surveys, emails, call centers, social media, etc.

  • Advertising and Creative Tests
  • Concept & Innovation Idea Testing
  • Net Promoter Score (NPS) Studies
  • Customer Satisfaction Studies
  • Employee Engagement Surveys
  • Voice of the Customer Research
  • Innovation Research

One-time studies

Novice and Experienced users

  • Marketers
  • Customer Experience Leaders
  • Market Research Professionals
  • Human Resource Professionals
  • Data Scientists and Data Analysts

Features

  • Instant Dashboard
  • Concept insights mined with Text Analytics
  • Opinions mined with Sentiment Analytics
  • Fully automated verbatim analysis
  • Advanced Natural Language Processing (NLP)
  • Excel exporting
  • API data connectors
  • Custom branding (optional)

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