The Only True Experience Measure
The X-Score™ (patent pending)
Ascribe’s X-Score™ is a new, simpler measure for experience satisfaction. It is 100% based on experience data (unfiltered verbatim comments), analyzed with Advanced Natural Language Processing (NLP). The score combines two key indicators, the frequency of topics mentioned and the sentiment, into one single value. The X-Score™ easily measures experience and the key drivers that will increase satisfaction and loyalty.