Load your file with one click and charts immediately identify the top themes, then easily export data and visuals. Edit results with filters, sentiment, and crosstabs. New Theme Extractor reveals actionable insights, a big step forward from single word topics.
ExperienceGreat experience
CX Inspector Enterprise Solution
Full-featured advanced text analytics solution which analyzes large datasets with open end comments quickly and easily, uncovering key insights.
Explore the data with the interactive and customizable dashboard, filter by a variable, create crosstabs or click to see the individual responses.
Save dashboards for future use. Easily import data, or automate the data in-flow for recurring studies. Quickly export the results to your platform, or create a sharable link.
X-Score, a proprietary customer experience measurement used in both CXI Go and CX Inspector, combines the sentiment and frequency of topics within open ends to identify the key drivers that will increase customer satisfaction and loyalty.
Market researchers, insight professionals, business professionals, data scientists and human resource professionals use text analytics to analyze open ends from a variety of sources:
Net Promoter Score (NPS) Studies.
Voice of the Customer Research (VOC)
Advertising Copy Tests
Customer Experience Tracking (CX)
Customer Satisfaction Studies
Employee Engagement Surveys
Tracking Studies
Innovation Research
Concept Idea Tests
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Case Study
P&G gains holistic perspective from employee feedback with CX Inspector, finding deeper insights from thousands of responses in over 30 languages.
We are better able to understand employee feedback by filtering and segmenting specific groups of employees. We can take action based on the results quickly, and leaders can dig deeper with follow-up questions in real-time so we can guide decisions.
Dr. Silke McCance
Senior Manager
Global Talent Practice
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Learn more about processing open-ended comments with text analytics.
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