Uncover Customer Experience (CX) Insights Automatically

Overview

CX Inspector is Ascribe’s fourth generation text analytics offering. It enables customer experience professionals to uncover key insights from verbatim comments quickly, and is a customizable and feature-rich text analytic tool.
• Insights used to optimize customer, patient and employee experiences
• Increase productivity and reduce analysis time

Uses

Open-ended survey responses and verbatim comments from surveys, emails, call centers, social media, etc.

  • Voice of the Customer (VoC) Research
  • Net Promoter Score (NPS) Studies
  • Customer Satisfaction Studies
  • Employee Engagement Surveys
  • Advertising Copy Tests
  • Concept & Innovation Idea Testing
  • Tracking Studies
  • Innovation Research

One-time or Ongoing studies

Experienced users

  • Customer Experience Leaders
  • Market Research Professionals
  • Human Resource Professionals
  • Data Scientists and Data Analysts

Features

  • Instant Dashboard of Concepts and Sentiment
  • Fully automated
  • Translates and analyzes in multiple languages (sentiment and topic analysis)
  • Cleans comments of profanity and gibberish
  • Allows custom rule sets and applies saved taxonomies
  • Removes personally identifiable information (PII)
  • Uses advanced Natural Language Processing (NLP) and Artificial Intelligence (AI)
  • Can be integrated with structured data
  • Automatic Import and Export from any survey platform (SFTP, API, etc.)
  • Visualize Data with Ascribe Illustrator