Uncover Customer Experience (CX) Insights Automatically


CX Inspector is Ascribe’s fourth generation text analytics offering. It enables customer experience professionals to uncover key insights from verbatim comments quickly, and is a customizable and feature-rich text analytic tool.
• Insights used to optimize customer, patient and employee experiences
• Increase productivity and reduce analysis time


Open-ended survey responses and verbatim comments from surveys, emails, call centers, social media, etc.

  • Voice of the Customer (VoC) Research
  • Net Promoter Score (NPS) Studies
  • Customer Satisfaction Studies
  • Employee Engagement Surveys
  • Advertising Copy Tests
  • Concept & Innovation Idea Testing
  • Tracking Studies
  • Innovation Research

One-time or Ongoing studies

Experienced users

  • Customer Experience Leaders
  • Market Research Professionals
  • Human Resource Professionals
  • Data Scientists and Data Analysts


  • Instant Dashboard of Concepts and Sentiment
  • Fully automated
  • Translates and analyzes in multiple languages (sentiment and topic analysis)
  • Cleans comments of profanity and gibberish
  • Allows custom rule sets and applies saved taxonomies
  • Removes personally identifiable information (PII)
  • Uses advanced Natural Language Processing (NLP) and Artificial Intelligence (AI)
  • Can be integrated with structured data
  • Automatic Import and Export from any survey platform (SFTP, API, etc.)
  • Visualize Data with Ascribe Illustrator