CX Inspector with X-Score, an innovative text analytics solution, can analyze thousands of textual comments in minutes, helping uncover insights so you can make informed decisions for your business quickly, cost effectively and efficiently.

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Topic and sentiment analysis

Easy to use custom taxonomies

Customizable and feature-rich tool

Instant dashboards of results and ratings

Integrates unstructured and structured data

Powered by advanced NLP and AI technology

Drag and drop grouping capability

Easy to use ruleset functionality.

Translation from 100 languages

Removes PII and cleans profanity

Excellent customer training

Outstanding customer support

Easily import and export data

Visualize results with Ascribe Illustrator

Customize applications with Ascribe’s API

Significantly reduce analysis time

Reveal better insights to inform business decisions

Great for benchmarking and tracking

X-Score uses open-ended comments to create a measure of customer experience and identify the key drivers that will increase satisfaction and loyalty.

CX Inspector with X-Score is used by Market Researchers, Data Scientists, Data Analysts and Human Resource professionals across a variety of data sources.

Net Promoter Score (NPS) Studies

Voice of the Customer Research (VOC)

Advertising Copy Tests

Customer Experience Tracking (CX)

Customer Satisfaction Studies

Employee Engagement Surveys

Tracking Studies

Innovation Research

Concept Idea Tests

Case Study

P&G gains holistic perspective from employee feedback with CX Inspector, finding deeper insights from thousands of responses in over 30 languages

“We are better able to understand employee feedback by filtering and segmenting specific groups of employees. We can take action based on the results quickly, and leaders can dig deeper with follow-up questions in real-time so we can guide decisions.”

Dr. Silke McCance, Senior Manager, Global Talent Practice

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Learn more about processing open-ended comments with text analysis, sentiment analysis and CX Inspector.

Download the CX Inspector with X-Score Brochure