Experts who Provide Full-Service Support

Overview

Our experts will collect, analyze and visualize data from verbatim comments in any language and from a variety of sources – providing actionable, real-time insights needed to make confident decisions. 

Whether you need resources for overflow work or complete outsourcing, we offer dependable, comprehensive services that are customized for your situation. We code millions of verbatim comments for our current clients every week – more than 2 billion overall

Uses

Open-ended survey responses and verbatim comments from surveys, emails, call centers, social media, etc.

  • Net Promoter (NPS) Studies
  • Customer Satisfaction Studies
  • Employee Engagement Surveys
  • Voice of the Customer (VoC) Research
  • Tracking Studies
  • Innovation Research
  • Adverse Event Reporting

One-time or Ongoing studies

Multi-national Studies

Features

  • Full Service Coding and Text Analytics
  • Translates and codes multiple languages
  • Transcriptions
  • Automatic Import and Export from any source
  • Can be integrated with structured data
  • Visualizes Insights
  • 160 years of experience coding